Frequently Asked Questions (FAQ)
Orders & Shipping
Q: How long does shipping take?
A: Orders are typically processed within 2–3 business days. Delivery times vary by location:
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Domestic (Canada): 3–7 business days
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International: 7–14 business days
Q: Do you ship internationally?
A: Yes! We ship worldwide. Shipping costs are calculated at checkout based on your location.
Q: Can I track my order?
A: Absolutely. Once your order ships, you’ll receive a tracking number via email.
Products
Q: What sizes are available for t‑shirts?
A: Most shirts are in Unisex sizing and are available in sizes XS–XL.
Q: Are your accessories and apparel limited edition?
A: Some items are limited runs. If you see something you love, grab it before it’s gone!
Q: Do you restock sold‑out items?
A: Select merch may be restocked, but some vinyl records and tapes are often limited editions.
Music (CDs, Vinyl, Tapes)
Q: Are your records new or used?
A: All records, CDs, and tapes are brand new unless otherwise noted in the product description.
Q: How do you package vinyl and CDs for shipping?
A: We wrap them in bubble wrap and use Vinyl and CD specific mailers and protective sleeves to ensure your music arrives safely.
Returns & Exchanges
Q: What is your return policy?
A: Please refer to our Return Policy page.
Payments
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and Shopify Payments. All transactions are secure.
Contact
Q: How can I reach you?
A: You can contact us via our Email Form. We aim to respond within 24 hours.